The GOG game platform is often considered one of the best out there, and they seem to have decided to outdo themselves lately.
Now, you are able to get a full refund on a game (or other product) purchased through their platform within the last 30 days – even if you’ve already played it. You can get your money back either converted into GOG Wallet funds, or actual money back in whatever way you originally chose to pay. That’s it. You get your money back, and the product is removed from your account.
The new refund policy is part of GOG’s “gamers-first” approach. This “means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us,” the blog post reads. The comments on the post point out that it really is extremely customer friendly, as the policy is on a no questions asked basis, which means you could theoretically buy a game, finish it, then return it as long as you do it within 30 days of purchasing it. However, GOG adds in their FAQ about the policy that, “We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases.”
Only people who actually bought the game can receive a refund for it. This means that you can’t get the money paid for a game you received as a gift from a friend. If you’ve preordered a game and are having second thoughts, you can get a refund throughout the whole waiting period, and up to 30 days after the game launches. But if you bought a package, such as a game and its DLCs as part of a bundle, you can only return the whole bundle. If you’ve bought the DLCs separately at a later point, you can return them as normal.
Another great aspect of the new policy is the fact that there are no limits on the amount of refunds you can ask for. “We trust that you’re making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn’t work as you expected,” the FAQ section explains, adding, “Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No one likes that person.”
Still, the users on GOG’s forum are afraid – perhaps rightfully so – of a handful of that person types that could ruin the whole experience for everybody. On the other hand, it may be too soon to comment on that – it’s probably better to enjoy the feature and applaud GOG’s devotion to their userbase for as long as it lasts.
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