Moogsoft rolls out new AIOps features

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AIOps startup Moogsoft this week announced the launch of new product capabilities and updates, including extended integration capabilities, incident workflow automations, and automatic event enrichment. Moogsoft says that the features are designed to optimize productivity while enabling developers to focus their time on more involved tasks.

AIOps, short for AI for IT operations, is a category of products that enhance IT by leveraging AI to analyze data from tools and devices. Research and Markets anticipates it’ll be a $14.3 billion market by 2025. That might be a conservative projection in light of the pandemic, which is forcing IT teams to increasingly conduct their work remotely. In lieu of access to infrastructure, AIOps solutions could help prevent major outages, the cost of which a study from Aberdeen Research pegged at $260,000 per hour.

Moogsoft upgraded its Create Your Own Integration service, which lets customers generate custom API endpoints to which they can send event and metric data from observability and monitoring tools. Now, users have the ability to integrate payloads that include multiple events within, ostensibly saving time and resources.

Also new in beta is Microsoft Azure App Insights integration, a cloud-to-cloud integration that provides admins the ability to ingest metric data configured in Azure. Moogsaft analyzes the data to establish normal operating behaviors with an upper and lower threshold. If the metric deviates, an anomaly event occurs, which allows users to understand the difference between a normal behavior and a potential issue.

AI-powered features

Auto Classify, another new features in beta, taps machine learning to analyze data and determine infrastructure elements and types of failure. Meanwhile, the similarly AI-powered Auto Close extends workflow automation to automatically close any alerts or incidents when they meet the criteria users set. For example, when a metric falls back into the normal behavior, the alert severity moves to “clear” and the status to “resolved.”

Dovetailing with Auto Classify and Auto Close is automated incident context with tags, which aggregates and deduplicate tags from alerts, including custom tags. New personalization capabilities are in tow, as well — they allow users to change the order of columns, which columns are displayed, and the refresh rate of their UI.

“In a period of immense growth, our team is working harder than ever to allow development, ITOps and SRE teams to work more efficiently,” said Adam Frank, Moogsoft Vice President, Product Management and UX Design. “Simplicity within the user experience continues to be at the forefront of everything we release – from new and improved navigation to the ease-of-use of our industry-leading open and transparent integrations – making it even easier for our customers to take advantage of observability with AIOps and allowing them to develop more and operate less.”

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